1. About us

1.1 Party details. [Magnus Birch Throckmorton, of Coughton Court, nr Alcester, Warwickshire B49 5JA Vat Number 244393556

1.2 Contacting us. contact us by email to contact@coughtoncourt.co.uk.

2. Our contract with you

2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of a digital entry ticket to Coughton Court (Digital Ticket) by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3. Language. These Terms and the Contract are made only in the English language.

4. Placing an order and its acceptance

4.1 Placing your order. Please follow the on‑screen prompts to place your order. Each order you submit constitutes an offer to purchase the Digital Ticket(s) specified, subject to these Terms. Once you have submitted your order, you must pay for the Digital Ticket(s) selected.

4.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete.

4.3 Acknowledging and acceptance of your order. After you place an order, we will send you an email acknowledging receipt of that order at which point the Contract between you and us will come into existence.

5. The Digital Ticket

Your purchase grants you a non-transferable, revocable Digital Ticket permitting access to Coughton Court in accordance with this Contract. The Digital Ticket is an electronic access right only and not a physical product.

6. Delivery of the Digital Ticket

6.1 Delivery is complete once the Digital Ticket has been emailed to you or made available for download, and from that time it is your responsibility to ensure you retain access to it. You may download, store, or print your Digital Ticket for your own use. It is your responsibility to ensure that you retain a copy of the Digital Ticket so that you can present it when seeking entry to Coughton Court.

6.2 You are granted the rights associated with the Digital Ticket once we have received payment in full.

6.3 If we fail to deliver the Digital Ticket, our liability is limited to refunding the price you paid. We will not be liable where the failure is caused by an Event Outside Our Control or by your failure to provide accurate contact details or other information necessary for delivery.

7. Price of the Digital Ticket

7.1 The prices of the Digital Ticket(s) will be as quoted on our site at the time you submit your order. We take all reasonable care to use our best efforts to ensure that the prices of Digital Tickets are correct at the time when the relevant information was entered onto the system.

7.2 Prices for our Digital Tickets may change from time to time, but changes will not affect any order you have already placed. 7.3 The price of Digital Tickets includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Digital Tickets in full before the change in VAT takes effect.

8. How to pay 8.1 You can only pay for Digital Tickets using a debit card or credit card. We accept the following cards Visa, MasterCard, Maestro, Vista Debit.

8.2 Payment for the Digital Tickets is in advance. We will not charge your debit card or credit card until we dispatch your Digital Tickets.

9. Use of Digital Tickets.

9.1 You may only purchase Digital Tickets for your own use and for individuals who will be attending Coughton Court with you on the date for which the Digital Ticket is expressly valid.

9.2 Digital Tickets must not be resold, transferred, or offered for sale or transfer, whether for profit or otherwise. Any Digital Ticket obtained or used in breach of this clause will be invalid, and we may refuse entry or cancel the Digital Ticket without refund.

9.3 Your Digital Ticket is valid only for the specific date for which it has been purchased. It cannot be used on any other date, and no access to Coughton Court will be granted outside the stated date of validity.

10. Our liability 10.1 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

10.2 We supply Digital Tickets solely to permit the holder to access Coughton Court, and you and any subsequent holder or user of a Digital Ticket must comply with all obligations and requirements set out in this Contract. You must not resell, transfer, or use the Digital Ticket for any unauthorised commercial purpose.

10.3 Nothing in these Terms limits or excludes our liability for:

10.3.1 death or personal injury caused by our negligence;

10.3.2 fraud or fraudulent misrepresentation;

10.3.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

10.3.4 any other liability that cannot be limited or excluded by law. 10.4 Subject to clause 9.2, we will under no circumstances be liable to you for any indirect or consequential loss. 10.5 Subject to clause 9.2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of a Digital Ticket.

11. Termination

11.1 We may cancel the Contract and revoke your Digital Ticket at any time by giving you written notice if:

11.1.1 we are unable to provide access to Coughton Court for safety, operational or regulatory reasons;

11.1.2 an Event Outside Our Control prevents us from providing access; or

11.1.3 you fail to pay any amount due under the Contract on the due date for payment.

11.2 We may also cancel the Contract for convenience at any time before the date of your scheduled access by giving you written notice. If we cancel under this clause, we will refund the price you paid for the Digital Ticket.

11.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

12. Your conduct at Coughton Court

12.1 You must not create unnecessary noise or behave in any way that may cause annoyance, disturbance, or confusion to others at Coughton Court. Smoking (including e‑cigarettes) is expressly prohibited at Coughton Court. All facilities at Coughton Court must be used in accordance with any instructions provided.

12.2 Parking. Vehicles are parked at your own risk. We are not responsible for any damage to vehicles or their contents. Parking fees may apply. Motorhomes, camper vans, caravans, and similar vehicles are not permitted anywhere at Coughton Court, and no vehicles may remain on-site outside our normal operating hours.

12.3 Security. You may be required to allow your person or belongings to be searched before entering or while at Coughton Court. Weapons, dangerous items, fireworks, smoke devices, glass bottles, and any illegal substances are strictly prohibited. Anyone found with prohibited items, using or appearing to be under the influence of alcohol or illegal substances, or otherwise posing a safety risk may be refused entry or removed without refund. All personal belongings are brought into Coughton Court at your own risk. CCTV may be in operation for safety and security purposes.

12.4 Animals. No pets or animals are permitted at Coughton Court, except for registered assistance dogs. Animals must not be left unattended in vehicles. We may contact the relevant authorities if an animal is found unattended or in distress.

12.5 Photography. You must not take any photographs, video recordings or audio recordings in any part of Coughton Court. The use of cameras, mobile phones with camera functions, recording devices, drones or any similar equipment is strictly prohibited. We may require you to delete any unauthorised images or recordings and may refuse entry or remove you from Coughton Court without refund if you breach this clause.

12.6 Parents and Guardians. Children must be supervised at all times while at Coughton Court. We cannot accept responsibility for children left unattended.

13. Right to Refuse Admission or Remove Guests

13.1 We may refuse admission to Coughton Court, require you to leave, or revoke your Digital Ticket without refund if, acting reasonably, we consider that you:

13.1.1 behave in a violent, aggressive, threatening, abusive, discriminatory or otherwise inappropriate manner;

13.1.2 behave in a way that may jeopardise the safety, security or enjoyment of others or risk damage to any part of Coughton Court;

13.1.3 enter or attempt to enter restricted areas or climb, stand or interfere with any fences, barriers, structures, exhibits or installations;

13.1.4 damage, deface or attempt to damage any part of Coughton Court; or

13.1.5 seek to gain access without a valid Digital Ticket or through unauthorised means.

13.2 If you are part of a group, we may also require the entire group to leave where your conduct reasonably justifies this.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract we will contact you as soon as reasonably possible to notify you.

15. General

15.1 Assignment and transfer.

15.1.1 We may assign or transfer our rights and obligations under the Contract to another entity.

15.1.2 You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

15.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by us.

15.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

15.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

15.6 Governing law and jurisdiction. The Contract is governed by English law and you and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.